Refund policy
We want you to be happy with your order. This policy explains how to return an item and how refunds work. It does not affect your statutory rights under UK consumer law.
Changed your mind? 14-day returns
- You can return most items for any reason within 14 days of the day you receive them for a refund. This includes your 14-day legal right to cancel.
- To start a return, email info@akanltd.co.uk with your order number and the item(s) you'd like to return. We'll reply with the return address and instructions.
- Please send the item(s) back within 14 days of telling us you want to return them.
- Items should be returned unused where possible, with all parts and accessories, and securely packed. We may reduce your refund if an item has been handled more than needed to check what it is and how it works.
- Unless the item is faulty or we sent you the wrong item, the cost of return postage is paid by you. We recommend a tracked service.
Items we can't accept back
For health and hygiene reasons, sealed personal-care items (for example skin, oral-care or grooming products) can't be returned once they have been unsealed after delivery, unless they are faulty.
Faulty, damaged or incorrect items
If your item arrives damaged, develops a fault or isn't what you ordered, please email us with your order number and a photo or short description of the problem. You're entitled to a full refund if you reject a faulty item within 30 days of delivery; after that, we'll offer a repair or replacement, or a refund where that isn't possible. We cover reasonable return costs for faulty or incorrect items.
12-month warranty
Every electrical product we sell is covered by a 12-month warranty from the date of delivery, in addition to your statutory rights. If a product stops working as it should through normal use within that period, email us with your order number and a short description (a photo or video helps) and we'll arrange a repair, replacement or refund. The warranty does not cover accidental damage, misuse, normal wear of consumable parts (such as brush heads or filters) or products that have been modified.
Refunds
Once we receive your return (or proof that you've sent it), we'll refund you within 14 days to your original payment method, including standard delivery charges on a full-order return. Your bank may take a few extra working days to show the refund.
Returns address
Returns are received at our UK warehouse: AKAN SHOP Returns, Unit 2, Cleton Business Park, Cleton Street, Tipton DY4 7TR. Please email first so we can log your return and confirm the details.
Recycling old electricals (WEEE)
Electrical items shouldn't go in your household bin. When you buy a new electrical product from us, you can send us a similar old one for recycling free of charge within 28 days of purchase – email us for details – or take it to your local council recycling centre. Look for the crossed-out wheelie bin symbol on the product.
Contact
Questions about a return? Email info@akanltd.co.uk and we'll be happy to help.