Frequently Asked Questions
Quick answers about delivery, returns, warranty and trade orders. Can't find what you need? Get in touch.
Where do you ship from?
Every order is dispatched from our own UK warehouse in Tipton, West Midlands.
How much is delivery?
UK delivery is free on every order, with no minimum spend. Where available, faster express or next-working-day options are shown at checkout.
How long will my order take?
Orders placed before 2 pm on a working day are usually dispatched the same day; later orders, and those placed at weekends or on bank holidays, go out the next working day. Free delivery normally arrives 2–4 working days after dispatch.
Which carriers do you use?
We use trusted UK carriers such as Evri, Royal Mail and DPD. Every parcel is tracked and you'll receive your tracking details by email once it has been dispatched.
Can I return an item?
Yes. You can return most items for any reason within 14 days of receiving them. Email info@akanltd.co.uk with your order number and the item(s) you'd like to return, and we'll send you the return address and instructions. Some items can't be returned once opened for health and hygiene reasons.
Who pays for return postage?
If an item is faulty or we sent you the wrong item, we cover return postage. Otherwise return postage is paid by you, and we recommend a tracked service.
Do your products come with a warranty?
Yes – our products come with a 12-month warranty. If something goes wrong, email info@akanltd.co.uk with your order number and a short description or photo of the issue.
Do you sell to businesses or offer wholesale prices?
Yes. Retailers and businesses can apply for a trade account on our Trade & Wholesale page.
How can I contact you?
Email info@akanltd.co.uk or use our contact form. We aim to reply as quickly as possible on working days.
Who is AKAN SHOP?
AKAN SHOP is run by AKAN LTD, a company registered in England & Wales (Company No. 1696706), selling practical products for home, wellbeing, fitness and the outdoors.